Protecting your important,
valuable and sensitive data
from hackers and malware.

Special Offers

• Referral discount: 10% off
• OAP/student rates: 10% off selected services

Data Loss & Device Condition Notice

DM Computer Services (DMCS) will always take reasonable care when working on your device. However, devices presented for repair may already have underlying faults, corruption, age-related wear or failing components. These issues can lead to data loss or further physical damage even when handled correctly.

Customers are responsible for ensuring all important data is fully backed up before any work begins. DMCS cannot accept liability for data loss that results from pre-existing faults, failing storage media, corruption, malware, heat damage, age-related failure or any other condition outside our control.

Some repairs require opening or separating parts of a device that may already be weakened, cracked, warped or brittle. This includes screens, bezels, hinges, lids, frames and other structural components. While DMCS will always work carefully, additional cracking, cosmetic marks or structural damage can occur when working on components that are already fragile or under stress. DMCS cannot accept liability for cosmetic or structural damage that arises from pre-existing weakness, wear, adhesive failure or age-related brittleness.

If you have concerns about the condition of your device or the safety of your data before repair, please let us know and we can advise you before any work is carried out.

All work is carried out in accordance with the Consumer Rights Act 2015. Nothing in this notice affects your statutory rights.